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时间: 2019年12月15日 10:51

"The first time I ever saw Sam Walton was when he and his brother-in-law, Nick Robson, dropped intoa TG&Y dime store I was managing in Tulsa. He visited with me for about an hour, asking a lot ofquestions, and left, and I never thought anything about it. Later on he called me and said he was openinga new store in Fayetteville and wondered if Id be interested in interviewing for the manager's job. I had tomove myself over there, work half days for free until the store opened, and I remember sleeping on a cotin the storeroom. But he said I would get a percentage of the profits, and that appealed to me. When Iwent to quit TG&Y, the vice president said, 'Remember, Willard, a percentage of nothing is still nothing.' As much as we travel to our stores, and bring our folks in to Bentonville, though, sometimes I have thefeeling that the word is not getting out. And if it's on a subject I feel strongly enough about, I'm not abovegetting in front of one of our TV cameras here and going out by satellite to all our associates gathered infront of their TV's in the break rooms of our stores. A few years ago, I had an idea aroundChristmastime that was just burning me up to tell people about, so I went on the camera and visited witheverybody about how our sales were doing, and talked a little about my hunting, and let them know that Ihoped their holiday season was going well. Then I got to the point: "I don't think any other retail companyin the world could do what I'm going to propose to you. It's simple. It won't cost us anything. And Ibelieve it would just work magic, absolute magic on our customers, and our sales would escalate, and Ithink we'd just shoot past our Kmart friends in a year or two and probably Sears as well. I want you totake a pledge with me. I want you to promise that whenever you come within ten feet of a customer, youwill look him in the eye, greet him, and ask him if you can help him. Now I know some of you are justnaturally shy, and maybe don't want to bother folks. But if you'll go along with me on this, it would, I'msure, help you become a leader. It would help your personality develop, you would become moreoutgoing, and in time you might become manager of that store, you might become a department manager,you might become a district manager, or whatever you choose to be in the company. It will do wondersfor you. I guarantee it. Now, I want you to raise your right handand remember what we say atWal-Mart, that a promise we make is a promise we keepand I want you to repeat after me: From thisday forward, I solemnly promise and declare that every time a customer comes within ten feet of me, Iwill smile, look him in the eye, and greet him. So help me Sam."Now, I had no way of knowing how much effect a little communication like that would have on ourassociates, or on our customers. But I felt so strongly about the idea that it was worth calling attention toit by satellite, and I really meant it when I said I didn't think any other retailer in the country could do it. Ido know thisa lot of our associates started doing what I suggested, and I'm sure a lot of our customersappreciated it. We used mass communications to transmit the idea, but it was a small idea, aimed at thefolks on the front lines, the ones most responsible for keeping our customers happy and coming back toour stores over and over. And I'm not saying one way or another whether my little pep talk had anythingto do with it, but we went on from that Christmas to pass both Kmart and Sears in sales at least twoyears before even the most optimistic Wall Street analysts thought we could do it. CHARLIE CATE, STOCKBOY IN FAYETTEVILLE STORE, NOW RETIRED WAL-MARTSTORE MANAGER: � 鈥業 think one marked point, physical and mental, in her, was her tireless energy. Her very walk was indicative of this; the elastic springiness of every step. Also of another point in her character, stern determination,鈥攖he resolute folding in of her arms and hands, as she paced along a road or up and down a garden,鈥攄rawing herself up to her full height the while, with sparkling eye and compressed lips. She was teeming with life and energy;鈥攚hether it were over her favourite chess, when she would wait patiently but eagerly, thinking out each move; or enjoying the small-talk of society, watching faces and reading characters, to treasure them up for painting in one of her forthcoming volumes; or teaching a niece the beauties of sound and thought in the Italian of Dante; or playing at some game of thought with young people; or reading aloud one of her two favourite dearly-loved and untiringly-studied authors, Shakespeare and Boswell鈥檚 Life of Johnson. She was very sociable, lively, and threw her whole heart into the kindly entertaining of[164] guests of all ages. Her eldest brother used to be very much struck with the unselfish way in which she bore any interruptions and calls upon her time. Even in the midst of her literary work, she would at once rise, leave it, and give her whole attention to any subject an incomer might wish to speak to her about. What they had was a Ben Franklin variety store inNewport,Arkansasa cotton and railroad town ofabout 7,000 people, in the Mississippi River Delta country of easternArkansas. I remember riding downthere on the train from St. Louis, still wearing my Army uniform with the Sam Browne belt, and walkingdown Front Street to give this storemy dreamthe once-over. A guy fromSt. Louisowned it, and thingsweren't working out at all for him. He was losing money, and he wanted to unload the store as fast as hecould. I realize now that I was the sucker Butler Brothers sent to save him. I was twenty-seven years oldand full of confidence, but I didn't know the first thing about how to evaluate a proposition like this so Ijumped right in with both feet. I bought it for $25,000 $5,000 of our own money and $20,000borrowed from Helen's father. My naivet about contracts and such would later come back to haunt mein a big way. 黄网站是免费观看_caoporn下载页面_富二代国产自拍_亚洲色,天堂网 � So equal all her Looks, her Mien, her Dress, Here are a few specimen extracts from the Journal, including one or two of unusual length. The majority are exceedingly short. I do not give the correct initials for either Zenanas or people:鈥? We fought those situations using pretty traditional methods. We hired a good labor lawyer, John Tate,who has won a lot of organizing battles over the years, and who has since joined our company. Hisadvice helped me become even more determined to change the relationship between management andthe associates at Wal-Mart: take care of your people, treat them well, involve them, and you won't spendall your time and money hiring labor lawyers to fight the unions. Right after those confrontations, Johnhelped us conduct a management seminar down at Tan-Tar-A resort in Missouri, and soon thereafter welaunched a program called "We Care" designed to let the associates know that when they had problems,we wanted them to come to management and give us a chance to solve them. Our message became"Sure, we are a nonunion company, but we think we are stronger because of it. And because you are ourpartner, we have an open door, and we listen to you, and together we can work out our problems." Theunion, of course, would argue more along the line of "Hey, we can get you a $3.00-an-hour raise. Whydon't you strike"There's been all sorts of debate over why we chose to call our employees "associates," and everybodyand his brother takes credit for it. I don't know. Maybe they're right. But the way I remember it is prettysimple. First of all, in my day, James Cash Penney had called his hourly employees "associates," and Iguess I always had that idea in the back of my head. But the idea to try it at Wal-Mart actually occurredto me on a trip to England. But how know I, he's not set on by Hell,